Built for the profession that keeps secrets
A law firm’s system holds the most confidential material a business can hold. Here is exactly how SmartCase protects it — stated plainly, because vague reassurance is not how lawyers assess risk.
Encryption
Data is encrypted in transit [TLS 1.2+] and at rest [AES-256 — confirm with technical team]. This covers all client data, documents and communications on the platform.
Access control
Role-based permissions: clerks, associates, partners and accounts each see only what their role requires. Matter-level restrictions available for sensitive files [confirm]. Every access and change is logged in an audit trail.
Backups and continuity
[Daily] automated backups, retained [X days], restorable on request. [State RPO/RTO if available — confirm with technical team.]
Data location and ownership
Your data is hosted [where — state country/provider — confirm]. It belongs to the firm, not to us: export it at any time in standard formats. [Confirm export options.]
Confidentiality by contract
Our staff operate under confidentiality agreements; support access to firm data is [logged / permission-based — confirm and describe].
On-premise option
Firms with strict data-residency policies can run SmartCase on their own infrastructure on the Enterprise plan.
Compliance
[Uganda Data Protection and Privacy Act 2019 registration status; Kenya DPA 2019; other countries as applicable — confirm accuracy with the technical and legal team before publishing. State only what is verifiably true.]
Common questions
Who can see our matters?
Only users your firm administrator has authorised, in the roles you define. Regnant support staff access is [confirm — logged, permissioned, etc.]
What happens if we leave?
You export your data in standard formats. We retain nothing after confirmed account closure. [Confirm specifics.]
Has SmartCase ever had a breach?
[Answer truthfully — confirm with the technical team. If the answer is no, state it plainly. If there has been an incident, describe how it was handled.]